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United Airlines has made its policies customer-friendly, with no change fees on most tickets, flexible booking rules, and an easy refund process. Below is a comprehensive guide based on United’s official resources and top travel experts.
United’s official process for changing a flight is simple and user-friendly. Whether you need to adjust your travel dates, change your destination, or modify passenger details, the “My Trips” tool is the fastest way to make updates.
Click “My Trips.”
Enter your confirmation number and last name.
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Applies to both paid and award tickets.
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Travel expert site The Points Guy provides a detailed walkthrough for handling United flight changes and cancellations, especially for award travel and vouchers.
Via Website or App: Use the My Trips tool to change flight dates, times, or destinations.
Same-Day Confirmed Changes:
Available 24 hours before departure.
Small fee applies unless waived for Premier MileagePlus members.
When canceling, the refund process depends on your ticket type:
Refundable Tickets: Receive a full cash refund to your original payment method.
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Navigate to My Trips.
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Ticket Type | Refund Process |
---|---|
Refundable Ticket | Cash refund back to original form of payment. |
Non-Refundable Ticket | Future travel credit issued for rebooking. |
Award Ticket | MileagePlus miles redeposited into your account (fees may apply). |
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The United Airlines Help Center is a comprehensive resource for FAQs and guides on:
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